Singtel's authorised retail counter at NEX for mobile plans, devices and account services.
The Singtel Exclusive Retailer at NEX Mall, located on the fourth level of 23 Serangoon Central, is an authorised storefront for Singapore's largest telecommunications provider. It serves as a one-stop counter for shoppers looking to sign up for or manage mobile lines, broadband services and other Singtel plans while visiting the Serangoon mall.
Inside, customers can browse the latest smartphones and accessories, seek help with billing or account enquiries, and arrange new lines or upgrades with on-the-spot assistance. The store is open daily, making it a practical call for both new subscribers and existing customers who need face-to-face support close to home in the Serangoon neighbourhood.
Whether you are upgrading a handset or simply need expert help with a plan, the Singtel Exclusive Retailer at NEX brings reliable, accessible telecommunications service to the heart of Serangoon Central.
6838 3388
23, #04-35 Serangoon Central, NEX, 556083
Floor L4 · NEX
Operating Hours
Open Now
Closes at 9 pm (in 9h 25m)
Monday
11 am–9 pm
Tuesday (Today)
11 am–9 pm
Wednesday
11 am–9 pm
Thursday
11 am–9 pm
Friday
11 am–9 pm
Saturday
11 am–9 pm
Sunday
11 am–9 pm
Menu information is not available at this time.
Overall Rating
3.6/5
Based on 442 Google reviews
Negative Reviews
No negative reviews yet.
Positive Reviews
Choi Mei Ho
Visited to the retail exclusive and Aariz attended to us with his excellent service. He explained very patiently n clearly to our questions to our enquiries. Thanks for your assistant once again. Thumb up. We would like to give him a 5 star for his service.
Wai Yin Kok
Great experience! Great help! Excellent customer service by Jacky Yap. He is certainly well versed in all Singtel plans and recommends the best plan for me. Service with a bright smile too
Hadi Office Account
As much as I have to agree with the negative reviews here regarding the poor customer service observed in the store, I was fortunate to be served by an exceptional customer service professional by the name of Mr Jacky Yap, that positively …
lela mohamed
Visited Singtel Nex outlet and was served by Jacky Yap. He assisted me with patience and took the time to clearly explain my upgrade options. He also ensured that my hp transfer was done smoothly.
An excellent service. Well done!
Esther Koh
Jarrett’s service was excellent. He was patient, sincere and ever ready to serve. I am really grateful to him. Please relay my compliments to him. Also the ah boy at counter 4, who helped me to get a new senior plan. He is also helpful and …
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Photo Gallery
Singtel Exclusive Retailer - NEX Mall
Singtel Exclusive Retailer Storefront
A view of the entrance to a Singtel Exclusive Retailer store located within a shopping mall. The storefront features a large red facade with the blue 'Singtel' logo and 'Exclusive Retailer' text above the entrance. Large posters on either side of the entrance advertise promotions, including 'Enjoy up to 36 months Interest Free Installments' and 'Best Deals for Samsung phones here!'. Inside, the store is brightly lit with white counters, display shelves, and seating areas.
Singtel Exclusive Retailer Storefront
A brightly lit storefront with a large red and white sign reading 'Singtel Exclusive Retailer'. The entrance is open, revealing a modern interior with white counters, stools, and digital displays. A staff member wearing a mask stands near the entrance. Promotional posters on the pillars advertise interest-free installments and free months of Galaxy Mesh Plan.
Singtel Exclusive Retailer Storefront
A brightly lit storefront with a large red overhead sign reading 'Singtel Exclusive Retailer'. The entrance is open, revealing a modern interior with wooden ceilings and tiled floors. Inside, customers are browsing products and interacting with staff at service counters. A digital kiosk stands near the entrance, and a poster on the left wall advertises 'Further your vision'.
Singtel XO Plus Plans
A printed promotional flyer for Singtel's XO Plus mobile plans, displayed on a table. The flyer lists six plan tiers (XO Plus 52 to XO Plus 288) with details on data, minutes, SMS, and pricing.
Vivo and Oppo Electronics Store Interior
An interior view of a mobile phone retail store featuring Vivo and Oppo branding. A white display counter holds several smartphones on stands. In the background, a customer service desk is visible with a staff member seated, indicated by a green arrow. The store features promotional signage for the Vivo X300 Series and Oppo Find X9 Ultra, along with hanging advertisements and a large pink wall graphic on the right.